Internet

FMTC Accelerated Dial Up Service - Troubleshooting

When trying to connect to FMTC INTERNET ACCELERATED DIALUP Service, I get the error message, "FMTC INTERNET ACCELERATED DIALUP cannot connect to the FMTC INTERNET ACCELERATED DIALUP Service..."

Here is a step-by-step list of things you should verify:

Check that you have successfully connected to your ISP in your usual manner (e.g. Did your dial-up connection successfully connect to your ISP?) This step is independent of whether or not you launch FMTC INTERNET ACCELERATED DIALUP.
Ensure that the ISP that you are connected to is, in fact, the one that supplied you with the FMTC INTERNET ACCELERATED DIALUP software and connection information. In most cases, you cannot connect to another ISP and use the same FMTC INTERNET ACCELERATED DIALUP connection settings.
Verify that the Connection information located in the Settings dialog is the same as that provided to you by your ISP.
If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)
Try uninstalling FMTC INTERNET ACCELERATED DIALUP (Control Panel-->Add/Remove Programs and select FMTC INTERNET ACCELERATED DIALUP) and then re-install it.
Contact Customer Support (674-4241) to verify that the FMTC INTERNET ACCELERATED DIALUP Service is up and running.

Possible Error Messages:

When attempting to connect to the FMTC INTERNET ACCELERATED DIALUP Service, I receive the error, "The FMTC INTERNET ACCELERATED DIALUP Service does not allow connections from your current IP address..."

The most common reason you would receive this error is when you connect to the Internet using a different ISP than the one providing you with FMTC INTERNET ACCELERATED DIALUP Service. Your ISP may only allow you to use the FMTC INTERNET ACCELERATED DIALUP Service when connected to the Internet through them.

When attempting to connect to the FMTC INTERNET ACCELERATED DIALUP Service, I receive the error, "Your username and/or password were not accepted by the FMTC INTERNET ACCELERATED DIALUP Service..."

The login credentials you specified on the "Settings" - "Connection" tab were not valid. You must enter a valid username and password to use the FMTC INTERNET ACCELERATED DIALUP Service.

When attempting to connect to the FMTC INTERNET ACCELERATED DIALUP Service, I receive the error, "The FMTC INTERNET ACCELERATED DIALUP Service could not be started due to an authentication timeout ..."

Please carry out the following steps:

Ensure that the authentication information provided to you upon signup has been keyed in correctly.
Try reconnecting to your Internet service.
If the problem persists contact Customer Support (674-4241) for assistance.

I receive the error, "FMTC INTERNET ACCELERATED DIALUP cannot be started due to an internal error ..."

Here is a step-by-step list of things you should verify:

Try restarting your machine and launching FMTC INTERNET ACCELERATED DIALUP.
If the problem persists contact Customer Support (674-4241).

I receive the error, "FMTC INTERNET ACCELERATED DIALUP was unable to load the sdicore.dll library ..."

The likely cause of this is that you accidentally deleted a file or resource required by FMTC INTERNET ACCELERATED DIALUP. Fully uninstall and then re-install FMTC INTERNET ACCELERATED DIALUP.