Internet

FMTC Accelerated Dial Up Service - FAQ

Basics:

Q. How much will this service cost?

A. Our new Accelerated Dialup Internet plan costs $21.95 per month and includes all the same features of our unlimited $20/per month plan. Up to four Email boxes, 5 Megs of free web space, and unlimited access to the Internet.

Q. Will FMTC INTERNET ACCELERATED DIALUP speed up everything I do on the web?

A. FMTC INTERNET ACCELERATED DIALUP accelerates certain text and graphics on web pages. With FMTC INTERNET ACCELERATED DIALUP you will notice a significantly faster experience when you visit web sites, read your e-mail on the Web, and perform many other Web-based activities. FMTC INTERNET ACCELERATED DIALUP will not currently accelerate file downloads such as music files or streaming media.

Q. .How fast is FMTC INTERNET ACCELERATED DIALUP?

A. The exact amount of acceleration can vary but with FMTC INTERNET ACCELERATED DIALUP you will notice a significantly faster experience when you visit web sites, read your email on the web, and perform many other web-based activities.

Q. What other features does FMTC INTERNET ACCELERATED DIALUP include?

A. FMTC INTERNET ACCELERATED DIALUP offers easy-to-use, reliable Internet service, feature-rich e-mail on the web, and instant messaging compatibility which allows you to chat with friends and family using Instant Messaging programs including AOL® Instant Messenger™, ICQ and Yahoo!® Messenger.

Q. Is this service faster than DSL?

A. No. Accelerated Dialup only works on web pages and Email. DSL allows high speed access to all forms of Internet communications including online gaming, VPN access, secure websites, media sharing, streaming video and audio, voice over IP, and file downloading. Additionally, DSL does not tie up your phone nor does it require you to dial up to connect.

Download and Installation Help:

Q. Where can I download the FMTC INTERNET ACCELERATED DIALUP installer?

A. Once you have completed the sign-up process, you will be directed to a location to download the FMTC INTERNET ACCELERATED DIALUP installer. Click sign-up to proceed to the download or contact Customer Support (674-4241) for further assistance.

Q. I downloaded the FMTC INTERNET ACCELERATED DIALUP installer but now I can't find it on my computer. Where is it?

A. Use the Windows Find tool located in the Start Menu to search for the file "acceldial_installer.exe" (without quotes). If you still can't find it, contact Customer Support (674-4241) to re-download it and ensure that you save the file to your Desktop.

Q. Does FMTC INTERNET ACCELERATED DIALUP work on Macintosh or Linux operating systems?

A. Currently FMTC INTERNET ACCELERATED DIALUP only works on Windows OS: Windows 98, ME, 2000, XP, MAC OS9 and MAC OSX.

Using FMTC INTERNET ACCELERATED DIALUP:

Q. How do I start FMTC INTERNET ACCELERATED DIALUP?

A. FMTC INTERNET ACCELERATED DIALUP is launched automatically every time Windows starts. You do not have to launch it manually. The FMTC INTERNET ACCELERATED DIALUP icon appears in the Windows system tray to show that it is operating in the background.

Q. How do I change the image quality setting for a particular image?

A. Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.

Q. How do I change the image quality setting for all images?

A. Right-click on the FMTC INTERNET ACCELERATED DIALUP taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

Using Other Web Browsers:

Q. Can I use FMTC INTERNET ACCELERATED DIALUP with Netscape Navigator?

A. Yes. Start Netscape Navigator and browse as you normally would. FMTC INTERNET ACCELERATED DIALUP is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Q. Can I use FMTC INTERNET ACCELERATED DIALUP with other browsers such as Opera or Mozilla?

A. Yes. FMTC INTERNET ACCELERATED DIALUP works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for additional information.

Product Details:

Q. How do I use Internet Explorer with FMTC INTERNET ACCELERATED DIALUP?

A. Start Internet Explorer and browse as you normally would. FMTC INTERNET ACCELERATED DIALUP is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Q. Where do I go if I have problems with FMTC INTERNET ACCELERATED DIALUP?

A. 1. Help (FAQ) Database. 2. Troubleshooting section. 3. Contact Customer Service

Q. Does FMTC INTERNET ACCELERATED DIALUP speedup email?

A. Yes. The loss-less data compression algorithm is leveraged to provide significant performance gains in sending and receiving email. With full support of POP3 and SMTP protocols, the accelerator applies its unique data compression, content and network optimizations, to send and receive email messages and attachments on dial-up, wireless and LAN environments with reduced network load and increased speed.

Q. Does FMTC INTERNET ACCELERATED DIALUP speedup my secure (HTTPS) transactions such as my web-banking?

A. FMTC INTERNET ACCELERATED DIALUP does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.

Q. What operating systems or platforms can FMTC INTERNET ACCELERATED DIALUP be installed on?

A. FMTC INTERNET ACCELERATED DIALUP can be installed on any of the following operating systems: 1. Windows 95b w/ Winsock2 2. Windows 98 3. Windows 98SE 4. Windows Millennium Edition (Windows ME) 5. Windows NT 4.0 6. Windows 2000 7. Windows XP FMTC INTERNET ACCELERATED DIALUP works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended). Newer versions of Internet Explorer are available free of charge through Microsoft. Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5 is available.

Q. What system requirements are necessary to use FMTC INTERNET ACCELERATED DIALUP?

A. The recommended system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. Regardless, FMTC INTERNET ACCELERATED DIALUP will work within your current system configuration to provide you with the best content acceleration.

Known Issues:

Q. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

A. Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by FMTC INTERNET ACCELERATED DIALUP. However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether FMTC INTERNET ACCELERATED DIALUP is used. FMTC INTERNET ACCELERATED DIALUP is merely showing the download statistics in these situations.

Q. Why do some Java-applets (such as certain games on www.pogo.com) not work?

A. Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.